FAQs

How long will it take to...?

During business hours, we reply to most quotes within 2 hours, with all requests received overnight being processed first thing in the morning.  Accordingly, authors within similar time zones to our New Zealand base (e.g., Japan, China, and South Korea) will receive a quote within 2 hours, while authors in other time zones (e.g., Europe and South America) will receive a quote overnight.

Our standard service returns manuscripts within 4–6 working days.

For urgent jobs, please request our Rush Service. Your manuscript will be edited within 1–2 business days depending on the size of the manuscript.

Pricing and payment

The base rate for our service is ¥2300/ €19.00/ US$22.00 per 250-word page. Please see our pricing page for further details.

We provide quotes and accept online credit card payments and payments by bank transfer in 12 currencies, including ¥, €, USD, KRW, CNY, HKD, and SGD.

We offer a discount of 10%-20% for well-written manuscripts that require relatively little editing. Manuscripts that require intensive editing incur a surcharge of up to 50%. Any reduction or increase in the base fee will be clearly explained within your quote.

We accept payment using our secure online credit card facility as well as bank checks and bank transfer. Please see our payments page for full details.

Payment is due within 21 days of receiving your document. The one exception to this policy is exceptionally large manuscripts, for which we may request a deposit.

We offer the highest levels of security when making your payment online. Your credit card details are entered on a secure page hosted by a company that specializes in processing secure online credit card payments for all of the major banks in New Zealand. Your credit card details are encrypted using SSL technology and are not sent to Stallard Scientific Editing at any time.

Our service

  1. Request a free, no-obligation quote. During business hours, we reply to most quotes within 2 hours. Accordingly, authors within similar time zones to our New Zealand base (e.g., Japan, China, and South Korea) will receive a quote within 2 hours, while authors in other time zones (e.g., Europe and South America) will receive a quote overnight. For information regarding our fee structure, please click here.
  2. Accept the quote by return email.
  3. We edit your job to the highest standards and return it within 4–6 business days (standard service).
  4. You then have 21 days to make your payment using one of our convenient payment methods. If you have questions concerning the edited manuscript, please use our free Ask-the-Editor Service. Simply type your questions into the relevant parts of the text and return the document to us. We will endeavour to answer your questions within 2 business days. There is no additional charge for this service. Once your questions have been satisfactorily answered, you have 21 days to make your payment.

Remember, your complete satisfaction is important to us at Stallard Scientific Editing. All of our editing work is backed by our Draft-to-Journal Guarantee.

Most clients send us their text in a Microsoft Word file, while figures are generally sent as Word, PowerPoint, or PDF files. If you have other requirements, please contact us.

Yes, we have considerable experience in editing LaTeX files within Microsoft Word. Our editors generally work from the Word file and an accompanying PDF file of the manuscript.

When sending a quote request for LaTeX files, please send us the .tex version of the manuscript, the compiled PDF, and the source files.

Yes, simply let us know of your requirements. There is no charge for this service.

Yes. Simply indicate this option when applying for a quote and provide the journal name and web address (URL) of the journal homepage. Please note that a small surcharge applies for this service.

Our native-English speaking editors are carefully selected and trained in-house to ensure a first-class editing service for our clients. Most of our editors have postgraduate degrees and a strong background in research and/or industry who actively combine careers in editing and research; many are published authors and have experience as reviewers for international journals. We make sure that your manuscript is edited by a specialist in your field with excellent writing and editing skills.

Client satisfaction

Your satisfaction is important to us. If you are not happy with your edited manuscript, we will continue to work with you to achieve a satisfactory outcome. If you have questions concerning the edited manuscript, please use our free Ask-the-Editor Service. Simply type your questions into the relevant parts of the text and return the document to us. We will endeavour to answer your questions within 2 business days. There is no additional charge for this service.

Yes, as explained above, we will continue to work with you until you are 100% satisfied with the edited manuscript.

Stallard Scientific Editing understands the need to protect your personal details and intellectual property; accordingly, we hold your text and data in the strictest confidence. We do not share or sell your information to any third party at any time. To view our privacy policy, please click here.

If you have a question that is not covered in the above list, please contact us.